Welcome to Electric Bikes Ireland (“we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using www.electricbikesireland.com.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Electric Bikes Ireland is an online retailer specialising in premium electric bikes, Surron electric dirt bikes, Fiido electric bikes, replacement parts, accessories, and related products. We serve customers throughout Ireland and offer worldwide shipping on selected products.
If you have any questions regarding this Privacy Policy, please contact us using the details provided on our Contact Us page.
2. Information We Collect
We may collect the following information when you use our website.
Personal Information
When placing an order or contacting us, you may provide:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company name (if applicable)
- Payment information (processed securely through third-party payment providers)
Order Information
When purchasing products, we collect:
- Products ordered
- Order history
- Delivery information
- Transaction details
- Shipping preferences
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Time spent on our website
- Cookies and analytics data
This information helps us improve website performance and customer experience.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange product delivery
- Provide customer support
- Respond to enquiries
- Send order confirmations
- Process refunds where applicable
- Improve our website
- Prevent fraud
- Comply with legal obligations
- Improve our products and services
We only collect information necessary for these purposes.
4. Payment Security
We do not store your full payment card details on our servers.
Payments are processed securely using trusted third-party payment providers that comply with industry security standards.
Depending on your chosen payment method, your payment information may be processed by providers such as:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- PayPal
- Revolut
- Bank payment providers
These providers have their own privacy policies governing how they process your payment information.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website functionality
- Analyse visitor behaviour
- Measure website performance
- Improve marketing campaigns
You can disable cookies through your browser settings, although some website features may no longer function correctly.
6. Marketing Communications
If you choose to subscribe to our newsletter or promotional emails, we may send you updates about:
- New products
- Promotions
- Discounts
- Product launches
- Company news
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
7. Sharing Your Information
We respect your privacy.
We do not sell or rent your personal information to third parties.
We may share your information only when necessary with trusted service providers, including:
- Payment processors
- Shipping companies
- Courier services
- Website hosting providers
- Fraud prevention services
- Analytics providers
- Government authorities where legally required
Each service provider only receives the information necessary to perform its services.
8. International Orders
Because we offer worldwide shipping, your information may be shared with international courier companies or customs authorities where necessary to complete your order.
This information is shared only when required for shipping or legal compliance.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information.
These measures include:
- SSL website encryption
- Secure payment gateways
- Secure website hosting
- Access controls
- Regular security updates
- Malware protection
- Firewall protection
While no online system is completely secure, we take reasonable steps to protect your data.
10. Data Retention
We retain your information only as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Maintain accounting records
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us through our Contact Us page.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our website is not intended for children under the age required by applicable law to make purchases independently.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Legal requirements
- Business practices
- Website functionality
- Payment methods
- Services offered
The updated version will always be published on this page with the latest effective date.
15. Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.
Our customer support team will respond as quickly as possible.
Why Your Privacy Matters
At Electric Bikes Ireland, trust is just as important as the products we sell. Whether you’re purchasing a Surron electric dirt bike, a Fiido commuter e-bike, or genuine replacement parts, we are committed to handling your personal information responsibly, securely, and transparently.
We continually review our privacy practices to ensure they remain compliant with applicable laws and industry best practices.