At Electric Bikes Ireland, we are committed to delivering your order quickly, securely, and efficiently. Whether you’re purchasing a premium Surron electric dirt bike, a Fiido electric bike, genuine replacement parts, or accessories, our goal is to ensure your order reaches you in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver orders within Ireland and to customers around the world.

Our Shipping Commitment

Every order is carefully prepared and packaged to help ensure it arrives safely. We work with trusted delivery partners to provide reliable shipping and tracking for both domestic and international orders.

Our commitment includes:

• Secure packaging
• Reliable courier services
• Fast order processing
• Order tracking (where available)
• Customer support throughout the shipping process

We aim to provide a smooth delivery experience from checkout to your doorstep.

Order Processing

Once your order has been placed and payment has been successfully confirmed, our team begins preparing your order for dispatch.

During order processing, we:

• Verify your order details
• Prepare your products
• Inspect items before dispatch
• Securely package your order
• Arrange collection with our courier partners

Orders are generally processed during normal business days, excluding weekends and public holidays.

If there is any unexpected delay, we will contact you using the information provided with your order.

Delivery Within Ireland

We proudly deliver throughout Ireland, including:

• Dublin
• Cork
• Galway
• Limerick
• Waterford
• Kilkenny
• Wexford
• Sligo
• Donegal
• Kerry
• Clare
• Meath
• Wicklow
• Kildare
• And all other counties across Ireland

Delivery times may vary depending on your location, product availability, courier schedules, and seasonal demand.

International Shipping

Electric Bikes Ireland also offers worldwide shipping on selected products.

We regularly ship to customers across Europe and many international destinations.

International delivery times depend on:

• Destination country
• Customs processing
• Courier service
• Local delivery partners
• Product availability

Please note that certain products may be subject to shipping restrictions depending on local laws and regulations.

Shipping Costs

Shipping charges are calculated during checkout and depend on several factors, including:

• Delivery destination
• Product size
• Product weight
• Number of items ordered
• Shipping method selected

The final shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation.

Where available, your confirmation will include:

• Tracking number
• Courier information
• Shipment status
• Estimated delivery updates

Tracking information may take some time to become active after dispatch.

Delivery Time Estimates

Delivery times vary depending on several factors, including:

• Product availability
• Courier performance
• Delivery destination
• Customs clearance
• Weather conditions
• Public holidays

While we strive to dispatch and deliver orders promptly, estimated delivery times are not guaranteed.

Customs, Duties & Import Taxes

For international orders, customers may be responsible for:

• Import duties
• Customs charges
• VAT or local taxes
• Customs brokerage fees
• Other government-imposed charges

These fees are determined by the destination country’s customs authority and are the responsibility of the customer unless otherwise stated.

We recommend checking your country’s import regulations before placing an order.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Incorrect or incomplete information may result in:

• Delivery delays
• Returned shipments
• Additional shipping charges
• Failed deliveries

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order is dispatched.

Failed Deliveries

If a delivery cannot be completed due to:

• Incorrect address
• Customer unavailable
• Refused delivery
• Failure to collect from the courier

the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be sent again.

Damaged Deliveries

Although every order is carefully packaged, damage can occasionally occur during transport.

If your order arrives damaged:

1. Inspect the package immediately.
2. Take photographs of the damage.
3. Contact our customer support team as soon as possible.
4. Include your order number and photographs.

We will work with you to resolve the issue promptly.

Lost Shipments

If your tracking information indicates unusual delays or your shipment appears to be lost, please contact us.

Our team will:

• Investigate the shipment
• Contact the courier
• Provide updates
• Assist with the next steps where appropriate

Large Electric Bike Deliveries

Some larger products, including electric bikes and cargo bikes, may require:

• Signature upon delivery
• Scheduled delivery appointments
• Additional handling
• Specialist courier services

Our team will provide updates whenever necessary.

Packaging

Every shipment is packaged to help protect your purchase during transit.

We use packaging suitable for:

• Electric bikes
• Electric dirt bikes
• Batteries
• Replacement parts
• Accessories

Our goal is to minimise the risk of transport damage while reducing unnecessary packaging wherever possible.

Shipping Restrictions

Some products may have shipping limitations based on:

• Battery transportation regulations
• Destination country
• Courier restrictions
• Local import laws

If a product cannot be shipped to your location, we will notify you before completing your order whenever possible.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Paying any applicable customs or import charges
• Ensuring products can legally be imported into their country
• Inspecting deliveries upon arrival
• Contacting us promptly if there are any delivery issues

Why Shop with Electric Bikes Ireland?

When you order from Electric Bikes Ireland, you benefit from:

• Fast order processing
• Reliable shipping partners
• Delivery throughout Ireland
• Worldwide shipping
• Secure packaging
• Genuine products
• Expert customer support
• Order tracking where available

Our goal is to deliver every order safely, efficiently, and with complete transparency.

Frequently Asked Questions

Do you deliver throughout Ireland?

Yes. We deliver to customers across all counties in Ireland.

Do you ship internationally?

Yes. We offer worldwide shipping on selected products.

How much does shipping cost?

Shipping costs are calculated during checkout based on your location and the products ordered.

Will I receive tracking information?

Yes. Tracking information is provided for eligible shipments once your order has been dispatched.

Do I have to pay customs charges?

International customers may be responsible for customs duties, taxes, or import fees required by their country.

What should I do if my order is delayed?

Please contact our customer support team with your order number, and we will investigate the shipment on your behalf.

What if my order arrives damaged?

Contact us immediately with photographs of the damaged packaging and products so we can assist you as quickly as possible.