Thank you for shopping with Surron Depot Canada. We are committed to providing fast, reliable, and secure shipping for Surron electric bikes, genuine OEM replacement parts, performance upgrades, and accessories.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Once your order is placed, our team begins preparing it for shipment as quickly as possible.
Most in-stock orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
During periods of high demand, promotional events, or holidays, processing times may be slightly longer.
If an item is temporarily out of stock or requires additional processing, we will notify you by email.
Shipping Destinations
We proudly ship to customers throughout Canada, including:
- Ontario
- British Columbia
- Alberta
- Saskatchewan
- Manitoba
- Quebec
- Nova Scotia
- New Brunswick
- Prince Edward Island
- Newfoundland and Labrador
- Yukon
- Northwest Territories
- Nunavut
International shipping may also be available for selected products. Shipping options will be displayed during checkout where applicable.
Shipping Methods
We work with trusted courier partners to ensure your order arrives safely and on time.
Available shipping options may include:
- Standard Shipping
- Expedited Shipping
- Express Shipping
The available shipping methods depend on your location, package size, and product type.
Shipping Costs
Shipping charges are calculated during checkout based on factors including:
- Delivery destination
- Package size and weight
- Shipping method selected
- Product type
The total shipping cost will be displayed before you complete your purchase.
Delivery Times
Estimated delivery times vary depending on your location.
Typical delivery estimates are:
| Destination | Estimated Delivery |
|---|---|
| Ontario | 2–5 Business Days |
| Quebec | 2–6 Business Days |
| British Columbia | 3–7 Business Days |
| Alberta | 3–7 Business Days |
| Saskatchewan | 3–7 Business Days |
| Manitoba | 3–7 Business Days |
| Atlantic Canada | 4–8 Business Days |
| Northern Canada | Delivery times may vary |
Please note that these are estimates only and are not guaranteed delivery dates.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Courier information
- Shipment status
- Estimated delivery information (when available)
You can use the tracking number to monitor your shipment until delivery.
Large Items & Electric Bikes
Complete Surron bikes and oversized products may require additional preparation and specialized shipping.
These items may:
- Require signature upon delivery
- Ship separately from smaller accessories
- Have different delivery timeframes
- Require freight or oversized parcel services in some regions
Customers will receive tracking details once these orders have been dispatched.
International Shipping
For eligible international orders:
Customers are responsible for:
- Import duties
- Customs fees
- Taxes
- Brokerage charges
- Local import regulations
These charges are not included in the product price or shipping cost unless otherwise stated.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Surron Depot Canada is not responsible for delays or additional shipping costs resulting from:
- Incorrect addresses
- Incomplete addresses
- Invalid postal codes
- Incorrect contact information
If you notice an error after placing your order, contact us immediately. We will make every effort to update the address before your order ships.
Lost or Delayed Shipments
While we work with reliable shipping partners, delays may occasionally occur due to:
- Severe weather
- Courier disruptions
- Customs processing
- Public holidays
- High shipping volumes
- Remote delivery locations
If your shipment appears delayed or lost, please contact our customer support team. We will work with the shipping carrier to investigate the issue and keep you informed.
Damaged Packages
If your order arrives damaged:
- Inspect the package immediately upon delivery.
- Take clear photographs of the packaging and damaged item(s).
- Contact us as soon as possible.
- Retain all original packaging until your claim has been reviewed.
Prompt reporting helps us work with the carrier to resolve the issue efficiently.
Split Shipments
To provide faster delivery, orders containing multiple items may be shipped in separate packages.
If this occurs:
- You will receive tracking information for each shipment.
- Additional packages may arrive on different dates.
- You will not be charged additional shipping unless agreed in advance.
Order Status
You can check your order status by:
- Logging into your customer account (if applicable)
- Using your shipment tracking number
- Contacting our customer support team
Our Commitment
At Surron Depot Canada, we understand how important it is to receive your order quickly and safely.
Whether you’re purchasing a complete Surron bike, genuine OEM replacement parts, or performance upgrades, we are committed to:
- Fast order processing
- Secure packaging
- Reliable shipping
- Excellent customer service
- Clear communication throughout the delivery process
Our goal is to provide a smooth and dependable shopping experience for riders across Canada.
Contact Us
If you have any questions regarding shipping, delivery, or tracking your order, please visit our Contact Us page or reach out to our customer support team.
We’re always happy to assist you.